Commercial Fridge, Freezer or Cold Room Not Cooling?
“My commercial fridge is not cooling” and “the freezer has a high-temperature alarm” describe symptoms, not a diagnosis. Clear information helps an engineer investigate and helps you explain the urgency to Emma.
What to record
- The equipment type, make and model, if available.
- The displayed temperature, usual temperature and any separate readings you already have.
- The exact refrigeration alarm message and when it appeared.
- Whether the problem is constant or comes and goes, and whether more than one unit is affected.
- Visible ice, water leaks, unusual noise or a door that does not close properly.
Fridge not getting cold or freezer warming up
Airflow, door sealing, defrost, controls and the refrigeration circuit are among the areas an engineer may investigate. A compressor not running or repeatedly stopping is useful information, but it does not establish the cause. A high-temperature alarm alone does not prove a refrigerant shortage.
Check visible conditions
Without opening panels, note whether stock blocks visible air vents and whether the door closes. Record what you see and follow your business's existing procedures for affected stock. Leave electrical and refrigerant work to the engineer.
Cold room not cold or several cabinets affected?
Explain whether the problem affects one cabinet, a whole cold room or multiple displays. Tell Emma the time of the alarm and whether normal operation has returned. A temporary recovery is still worth describing when the fault is intermittent.
Arrange refrigeration help
Give Emma your business name, contact number, address or Eircode and the observations above. For an urgent breakdown, explain its business impact. R&S reviews availability and confirms attendance.